Shipping policy

Shipping rates are calculated automatically when you add items to the shopping cart and enter your shipping info. The rate is pulled directly from UPS Shipping Rates and BLACK+GRAY adds a nominal handling fee (see below).

UPS Ground Time-in-Transit Map (guaranteed by UPS*)

Business days in transit from: GARRISON, NY 10524

Q: What are these shipping costs on my receipt?
A: Our shipping costs are pulled directly from UPS Shipping Rates. In addition to UPS shipping charges, BLACK+GRAY also charges an additional handling fee.

Q: What is the handling fee for?
A: Look, someone has to pay the guy to fulfill your order. We think it should be you. Your handling fee buys you a lovingly packaged product which will arrive to you intact. This also pays for incidental shipping costs such as envelopes, boxes, labels, tape, bank and merchant account costs, and coffee and cigarettes.

Q: What other shipping methods do you use?
A: We use UPS Ground for 98% of our shipping. If you want your shipment faster you can choose any of the other UPS methods (3 Day Air, 2nd Day Air, Next Day Air) during checkout. If you really, really insist we can hike down to the post office and ship US Postal Service, but this is surely an additional charge. Please CALL!

Very Important Note:
Our automatically calculated shipping charges are for UPS within the continental United States only. If you live anywhere else or prefer any other shipping method, you must CALL. If you place the order anyway your order will NOT be shipped until you are successfully contacted and you make the additional payment necessary. This will incur an additional $3.00 service charge,as this requires a fair amount of leg work and we are charged each time a payment is accepted. In short, CALL.

Q: Where's my s**t?
A: If your order shipped using any UPS method and we have a valid e-mail address, you will receive a UPS tracking number via e-mail. This e-mail contains a link to the UPS web site where you can see when the shipment was billed, sent, where it's been along the way, and when it is expected to arrive. If it was delivered it will tell you when and where and who signed for it.

Q: When is my order shipped?
A: Our goal is to ship orders out on the same day if the order is received by noon EST. Orders received after noon EST usually go out the next business day. Orders placed on Saturday and Sunday go out on Monday. Orders placed on major holidays go out the next business day.